Welcome to UTXO Services Inc. (hereinafter referred to as "Company," "we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.utxo.services] (the "Website"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
This Privacy Policy applies solely to information collected through this informational Website. It does not apply to information collected offline, nor does it apply to the provision of our core hashrate management or financial services (the "Services"), which are governed by separate agreements and may have their own privacy notices provided during the onboarding process for such Services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Website after the date such revised Privacy Policy is posted.
We may collect information about you in a variety of ways. The information we may collect on the Website includes:
A. Information You Provide Directly to Us:
We collect personal information that you voluntarily provide to us when you:
- Use our contact forms: Such as your name, email address, and the content of your inquiry.
- Schedule a call or meeting: Such as your name, email address, phone number, company name, and any other information you provide related to your interest in our services.
- Communicate with us directly: Such as when you send us an email or otherwise contact us.
B. Information We Collect Automatically:
When you access the Website, we may automatically collect certain information about your device and your use of our Website, including:
- Log and Usage Data: Our servers automatically collect information when you access or use our Website and record it in log files. This log data may include your IP address, browser type and settings, operating system, the referring/exit pages and URLs, the pages you visited on our Website, the links you clicked, the time spent on those pages, access times, and other statistics.
- Cookies and Similar Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. A cookie is a small text file stored on your computer or mobile device when you visit a website. For more information on how we use cookies and how you can manage your cookie preferences, please see our [Link to Cookie Policy, or if brief, include details here, e.g., "Cookie Notice" section below].
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:
- Operate and maintain the Website, including ensuring its security and functionality.
- Respond to your comments, questions, and inquiries, and provide customer support or schedule calls as requested.
- Analyze Website usage to monitor and improve our Website, services, and user experience.
- Send you technical notices, updates, security alerts, and support and administrative messages (where you have provided contact details for such purposes and have not opted out).
- With your consent where required by applicable law, send you marketing and promotional communications about our products, services, offers, promotions, rewards, and events.
- Comply with applicable laws, regulations, or legal processes as well as industry standards and our company policies.
- Prevent, investigate, or provide notice of fraud or unlawful or criminal activity.
- Enforce our Website Terms of Service and other agreements.
- For any other purpose disclosed to you at the time we collect your information or with your consent.
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include data analytics, email delivery, hosting services, customer service, and marketing assistance, as well as providers of call scheduling tools. We make efforts to ensure these third parties use your information only to provide services to us and in a manner consistent with this Privacy Policy.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will notify you of such a change in ownership or transfer of assets by posting a notice on the Website if appropriate.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for analysis, research, or other purposes.
- Link to hashrouter.io: Our Website includes a link to hashrouter.io. If you click on this link and navigate to the hashrouter.io website, you will be subject to their privacy policy and data collection practices. This Privacy Policy does not cover any information you provide to or that is collected by hashrouter.io or any other third-party website.
We do not sell your personal information to third parties.
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). For example, information provided through contact forms may be retained as long as needed to address your inquiry and for our internal record-keeping purposes.
We use administrative, technical, and physical security measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Depending on your location and applicable data protection laws (such as the GDPR in Europe or the CCPA in California), you may have certain rights regarding your personal information. These rights may include:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing purposes).
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent – If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below. We may need to verify your identity before processing your request. We will respond to your request within the timeframes required by applicable law.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or supervisory body.
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Puerto Rico or the United States and choose to provide information to us, please note that we transfer the data, including personal data, to Puerto Rico or the United States and process it there. We will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Our Website is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under this age. If we learn that we have collected personal information from a child under this age without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under this age, please contact us.
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this Privacy Policy, or if you would like to exercise one of your data protection rights, please contact us at:
UTXO Services Inc.
Attn: Legal Department
116 Calle Manuel Domenech
Unit #660
San Juan, PR 00918
admin@utxo.services